Order process

Order process

Due to the medical use of the We Design splints and braces they can only be ordered by a medical professional such as a (hand)therapist, doctor or orthopaedic engineer. You as a medical professional can help your client in choosing the right model, take the needed measurements and can help with the fine-tuning of the splints and braces. Of course We Design will provide all the necessary information and guide you through the process.

If you are interested in our splints and braces you can contact us by mail. We will then send you more information, our general terms and pricelist. If you like to make an order we will send you our measurement set and all the instructions. For the measurements you only need our measurement set (for the finger splints) and a tape measure or slide ruler.

Advice

  • You can always contact us for advice and consultation
  • To have the same starting point, a photo of the clients hand is desired
  • We can advise and help you by video chat
  • A video chat can help when you are not sure about the right model, how to take the measurements or fine tuning of the splint
  • We Design uses the FaceTalk app for video chat, which can be downloaded free of charge
  • A secure connection and thus the privacy of all users is guaranteed within FaceTalk
  • Please contact us if you want to schedule a video chat appointment

Workshops

If you want to learn more about the different models, taking measurements and making small adjustments then the Workshop Silversplints will be very interesting for you. If you are able to visit us in The Netherlands you will get a look in our orthopaedic workshop but more importantly you will be able to experience the splints yourself. Also the measuring and fine-tuning will be practiced.

When visiting us in the Netherlands is not an option for you, a video-conference is also possible. During the video conference we will tell you about the different models and show you how to take the measurements and how to fine tune the splints and braces. For more information about the workshop you can contact us at: prentraining@silversplints.com

We Design service

  • The Silversplints Expertise Centre is always available for advice
  • Contact can be made by phone, email and video chat
  • The Silversplints Expertise Centre assesses the order forms received and contacts you were necessary
  • A delivery time of 2 weeks for all finger splints
  • A delivery time of 3 weeks for thumb, hand, wrist and elbow braces
  • Shipping with PostNL is free, for shipping with DHL we charge 50% of the shipping costs

Guarantee

  • Two year guarantee on all models (with exception of the dynamic braces)
  • One year guarantee on a the dynamic braces
  • Two year guarantee on small size adjustments ,the costs for sending the splint to us are for your clients account
  • You will always receive a quote in advance for a repair or adjustment outside of guarantee